CFPB: New Consumer Materials on Debt Collection
The Consumer Financial Protection Bureau was launched in 2011 after passage of the Consumer Financial Protection Act of 2010, which added provisions to FCRA. Over the last two years, the CFPB has incrementally started taking complaints involving different types of transactions, sending 15-day requests for response to businesses.
On July 10, 2013, the CFPB released two new bulletins discussing debt collection practices along with “action letters” for consumers to use in responding to debt collectors. The action letters include:
- A “more information” letter,
- A “dispute and proof” letter,
- A “contact restriction” letter,
- A “hired lawyer” letter, and
- A “stop contact” letter.
More information and links to the letters are available on the CFPB website by clicking here.